Message in a bottle 
Message in a Bottle helps older and vulnerable people keep their personal and medical information somewhere it can easily be found in an emergency.  A simple information sheet with vital contact and medication details is completed and stored in a special bottle which is kept in the fridge.  A large green sticker is put on the bottle, the fridge door and the inside of the front door to let the emergency services know that the system is being used.  This gives the emergency services and medical staff easy access to vital information, allowing quicker and more accurate decisions about what action may need to be taken immediately.  This could save a life in an emergency at home. 


Bottles and leaflets can be collected across the district from GP surgeries, pharmacies, libraries, banks and other locations including the Council Offices, Oxted and the Douglas Brunton Centre, Caterham.  For details of the scheme or to find where you can pick up a bottle phone Caterham, Oxted & Godstone Lions on 0845 8334993 or Click here for the list.



Tandridge District Council is currently undertaking a review of parking across the district to make sure parking arrangements are appropriate for the future.




The review which will look at provision and enforcement of off-street parking, on-street parking (working with Surrey County Council, the highways authority), commuter parking and charging will be carried out in phases starting with Oxted.




Over the next 2 weeks, face to face parking surveys and a review of car park use will be carried out in Oxted. Local residents, visitors and business employees will be interviewed to find out their views on current and future parking. There will also be the opportunity to complete surveys online at or by picking up a paper copy from the Council Offices or Oxted Library.




The survey will be open until 22 December 2016.




Making health and social care information accessible




The Accessible Information Standard aims to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need.




By law (section 250 of the Health and Social Care Act 2012), all organisations that provide NHS care or adult social care must follow the Standard in full from 31st July 2016 onwards.




Organisations that commission NHS care and / or adult social care must also support implementation of the Standard by provider organisations.




What does the Standard tell organisations to do?




As part of the Accessible Information Standard, applicable organisations must do five things. They must:




1.      Ask people if they have any information or communication needs, and find out how to meet their needs.


2.      Record those needs clearly and in a set way.


3.      Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs.


4.      Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.


5.      Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.


What does the Standard include?


The Standard says that people with a disability, impairment or sensory loss, and carers and parents, should:




  •          Be able to contact, and be contacted by, services in accessible ways, for example via email, text message or Text Relay.
  •          Receive information and correspondence in formats they can read and understand, for example in audio, braille, easy read or large print.
  •          Get support from health and care staff and organisations to communicate, for example to lip-read or use a hearing aid.
  •          Be supported by a communication professional at appointments if this is needed to support conversation, for example a British Sign Language interpreter.


More information


There is more information about the Accessible Information Standard at




For questions on the Standard and to share feedback please contact NHS England at or telephone 01138253002. Or you can write to Accessible Information Standard, NHS England, 7E56, Quarry House, Quarry Hill, Leeds, LS2 7UE.




Please see the Surrey County Council website for further information.




2017 fares announced. Compensation scheme unveiled for Southern passengers


Fares on Southern and Gatwick Express trains will rise by an average of 1.8% from January 2, in line with the annual increases of other train operators, it was confirmed today. But long-suffering passengers who travel on the Southern network received some welcome news when a new compensation scheme was also announced after enduring months of travel misery.




Under the scheme, which will go live in January, annual season ticket holders will receive a payment equivalent to one month's travel with quarterly, monthly and weekly season ticket holders being able to claim an equivalent payment for the ticket type. Customers claiming against quarterly, monthly or weekly tickets must have bought travel for at least 12 weeks between 24 April 2016 and 31 December 2016.




Where it has details, Southern will contact the majority of eligible customers directly and a website is also being set-up to enable customers to apply online if they believe they are eligible and are not automatically contacted by Southern. Passengers on Southern and Gatwick Express will also be the first in the country to benefit from the introduction of the more generous Delay Repay scheme which, effective from December 11, will now offer passengers compensation for train delays over 15 minutes rather than the current 30 minutes. Under 'Delay Repay 15', passengers will be able to claim 25% of the cost of the single fare for delays between 15 and 29 minutes. Charles Horton, chief executive of GTR, Southern's parent company, said: "Our passengers have had to endure many months of disruption and misery due to industrial action and poor performance and for that I am truly sorry. While they have clearly been able to claim under our Delay Repay scheme, we welcome this additional compensation package. “It is also good news that our passengers will be the first to benefit from Delay Repay 15 as it is something our passengers have been telling us they want for some time. Our aim is always to get passengers to where they want to go on time, but if we don’t, it is right that they are compensated.” Ends Editor’s notes: Gatwick Express and Thameslink passengers who travel on the Southern network will also be eligible for the compensation outlined above.




Southern Advance fares will be frozen at current prices. Thameslink and Great Northern fares will also rise by an average of 1.8%. Thameslink and Great Northern passengers will also benefit from Delay Repay from 11 December.


For more information on the compensation package, please visit




Winter Wellness Toolkit - guide for frontline staff


The Winter Wellness Toolkit has been developed to support health, social care and local community professionals in providing advice and information about services in Surrey.


This useful guide offers advice on keeping well, warm and safe in winter, as well as listing local and national sources of support. It will help you to support your clients and patients to take actions that are most likely to prevent any unnecessary emergency admissions this winter.  Please feel free to download the winter wellbeing toolkit 2016 and print for your staff.




Local Plan: Sites consultation


If you have views about our Local Plan: Sites Consultation TDC want to hear them.


The consultation gives residents an opportunity to comment on sites being assessed as part of the creation of a new Local Plan. The Sites Consultation finishes on Friday 30 December.




Each site has been through a landscape, ecology and other assessments to look at whether it could be developed or not.




As a result sites have been identified which:


§  Could be realistically developed.


§  Cannot be recommended for development


§  Need more investigation before a decision can be made either way.




The Sites Consultation will include evidence which can be used to protect the Green Belt in the long term. It will:


  •          Not allocate any land for development.
  •          Not change the boundary of the Green Belt.


The Sites Consultation documents can be viewed on




Anyone can make comments by: 


§  Registering online and making your comments using the consultation portal


§  By e-mail to


§  By post to Planning Policy, Council Offices, 8 Station Road East, Oxted RH8 0BT.




The Local Plan is how we manage the future development of our district. It will set out where homes, jobs, community facilities, shops and infrastructures can be delivered and identify the areas that need to be protected.






If you have an event you would like included please email or call 01883 722593.  It is vitally important that information is up to date. Additions, corrections and deletions are up to you.

This is compiled by Tandridge Voluntary Service Council and whilst every care has been taken to ensure accuracy, we are not responsible for the accuracy or content from external websites.