The website details tab contains a section for admin contact details.

If there is a problem with your site we will first try to contact anyone who is listed as an administrator of your site on the 'users and permissions' tab of your admin pages.

If we're unable to contact them, then we'll use the admin contact details (on the 'website details' tab) to try to contact your group.

As a last resort we will use any public contact details that you provide on your site.

In the event that we are unable to contact anyone, we may have to take action on your behalf (for example, if there has been a complaint about some content on your site, we might have to temporarily suspend access to some or all of your pages), so we recommend keeping your admin contact details up-to-date.

Note that if you edit any of the information on the website details tab, you'll not be able to save your changes unless all of the admin contact details are filled in. 


How to add or update admin contact details

  • Login to your site and go to your site admin page.
  • Click on the website settings tab and then website details.
  • Click the edit button.
  • Enter or update the information in the administrator's contact details section. 
  • Click the OK button when you are done.


About the admin contact details

Who can see the admin contact details?

The admin contact details are only displayed on the organisation details tab of your admin pages. This means that only administrators of your site and the support team can see them - they are not visible to the public. If you want to have contact details for the public, you can add them to your web pages. 

Does the person in the admin contact details have to be an administrator of the site?

They don't have to be, but it is helpful if they are. If we are unable to contact any of the people listed as administrators on the 'users and permissions' tab of your site, then we'll try to use the admin contact details so the person listed there must be someone who can take decisions on behalf of your site (even if they are unable to make changes to the site themselves).

My site has several administrators - whose details should I give?

You can add as many administrators to your site as you want but only one person can be listed as the admin contact. Normally this would be you (or whoever applied for the site) but it could be someone else if they would be more appropriate for us to contact. If you give someone else's details, you must make sure they agree to being the admin contact.

What if the admin contact details are out of date or incorrect?

Please update the details! We'll do our best to try to reach you but if we can't contact anyone, we may have to make a decision or take action on your behalf.

Does the person listed in the admin contact details receive newsletters or other communications from

Not necessarily. We'll only use the admin contact details to get in touch with you when we need to discuss something specific about your site. However, the newsletter and general email updates are sent to everyone who is an administrator of a site so if you are also listed as an admin on the users and permissions tab, you will receive these.


For more information see also: