When a visitor tries to view a page that doesn't exist on your website a special "not found" page is displayed (this is also sometimes called a 404 error page).

This might happen if someone follows an old link to a page that has been moved or deleted. It can also happen if someone mistypes the address of your page.

The standard "not found" page displays this message:

Not found

Sorry, the page you were looking for does not exist.

You can edit the "not found" page to personalise it or offer further advice.

For example, you might want to explain that you have recently reorganised your site or removed some pages. You could include suggestions and information such as:

  • a link to your homepage
  • links to the new versions of any pages that have recently been reorganised or replaced
  • links to other sites that cover any information that you have recently removed from your site
  • links to the most popular pages on your website
  • suggestions of how to search for items on your site using the search box at the top right
  • contact details for your organisation.
  • an email contact form


To edit the "not found" page

  • Go to your site admin page
  • Click the content management tab and make sure that the content section is showing.
  • Beneath the site map on the left you will find a section labelled special pages. Click on the not found page listed here (note: if you have renamed the page, it will be listed here with its new title instead of the standard title, not found).
    The "not found"
  • The screen will update on the right to show the options for the "not found" page.
  • Click on the edit tab
  • You can now edit and publish the page just like you would for other pages on your site.