Holidays
Association of British Travel Agents
Telephone: (0)20 7637 2444
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Association of Independent Tour Operators
Telephone: 020 8744 9280
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Civil Aviation Authority Including (CAA)
The CAA is the civil aviation regulatorTelephone: 020 7379 7311
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Air Transport Users Council
This is the consumer watchdog for air passengers. Contact details:Telephone: 020 7240 6061 (Consumer advice line Mon to Thurs 9.30am to 2.30pm)
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Air Transport Operators Licence (ATOL)
“ATOL” is a protection scheme for flights and air holidays, managed by the Civil Aviation Authority (CAA). Most firms who sell air travel in the UK are required by law to hold a licence called an ‘ATOL’. ATOL protects you from losing money or being stranded abroad when a tour operator goes out of business. All licensed firms have to lodge bonds with the CAA so that if they go out of business, the CAA can give refunds to people who can’t travel and arrange for people abroad to finish their holidays and fly home. Telephone: 020 7453 6424
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Know before you go (Foreign Office Travel Advice)
This is an ongoing travel safety campaign run by the Foreign & Commonwealth Office (FCO). It encourages British nationals to be better prepared for their overseas trips with a view to avoiding common travelling traumas, risks and dangers.
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Financial Ombudsman Service (For travel insurance claims)
Telephone: 020 7964 1000
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A useful directory of airline websites
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Timeshare Consumers Association
- provides help and specialist advice to consumers, and their legal advisors, to enable them to avoid pitfalls and to resolve problems
- provides a forum for owners to exchange ideas, opportunities and problems
- provide active support for Owners and Owners Clubs to realise the full benefits of their ownership
- provides a central resource of consumer-oriented information on timeshare for media and other consumer organisations – including the encouragement of a positive public attitude to timeshare
- publicly exposes anti-consumer practices and organisations which operate in a manner detrimental to timeshare buyers and owners
- lobbies Governments and regulatory bodies for improved protection for consumers in the timeshare environment Telephone: 01909 591 100
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Organisation for Timeshare in Europe
This is a trade association for Timeshare companies and it aims to promote fair trading and ethical standards in the industry. They also have advice on their website for consumersTelephone: +32 2 533 30 61
Email: info@ote-info.com
