6. The future of public service delivery and democracy in Surrey
VISION
Public services will have developed new ways of working together to provide their customers and citizens with more efficient streamlined services. It is probable that new governance arrangements will have been established with substantially more people involved in planning and directing services. The public will benefit from and value strong, coordinated community leadership from the public services, voluntary groups and businesses to help them resolve the challenges that the county faces in improving quality of life and well-being.
SHORT-TERM ACTION
- Increase professional standards in the social services and care sector
PERCENTAGE OF ADULTS WHO FEEL
THEY CAN INFLUENCE DECISIONS
AFFECTING THEIR LOCAL AREA
We want Surrey residents more involved
AGENDA
- Provide effective ICT solutions to enable people to access services more easily
- Seek ways to streamline and coordinate services
- Provide coordinated leadership on issues that matter to the people of Surrey
- Work with community fora to build the capacity of individuals and communities to engage in the development of services
PARTNERS
- Surrey Chief Executives Group
- Surrey Local Government Association
- Surrey e-Partnership
- Workforce Planning Partnership
INDICATORS
- People's perception of their ability to affect the local area
- Accessibility of services
"We need to look at utilising existing facilities such as hospitals and schools 24 hours a day, 7 days a week. Whey can't we get access to facilities and services 24 hours a day?"
"We do not need structural change but a change in attitude and behaviour among local government"
