ICAS (Independent Complaints Advocacy Service)
ICAS is a service that can help you if you feel you have not had the service you expect from the National Health Service (NHS) and want to complain.
ICAS is free,independent and confidential
ICAS can:-
Generally support you with your NHS complaint.
Provide a self-help pack so you can deal with your own complaint.
Put you in touch with other people who can help you.
Involve an interpreter or a translator if you need one.
Meet you in a place where you feel comfortable if you're not able to visit our office or speak on the phone.
ICAS cannot:-
Help you claim compensation.
Get an NHS employee disciplined.
Give legal Advice.
Help you with complaints about private medical treatment.
Give medical advice.
Investigate complaints.
ADVOCATES:-
An experienced worker, known as an Advocate, can help and support you to make your complaint. ICAS Advocates cannot support you with matters outside of the NHS procedure.
Advocates can:-
Help you write letters to the right people.
Prepare you for and go to meetings with you.
Give you an opportunity to speak confidentially to someone who is independent of the NHS.
Help you explore your options at every stage of the complaint.
Answer questions to help you make decisions.
Act on your direction rather than the wishes of others.
For more information about ICAS Contact them at:-
Clarendon House
9-11 Church Street
Basingstoke
Hampshire
RG21 7QG
Tel 01256 463758
